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LEADERSHIP

1. LEADERSHIP AND MANAGEMENT OVERVIEW AND SUCCESS FOUNDATIONS
  a) Understand the difference between leadership and management
  b) Discover what shapes our leadership styles
  c) Understand the qualities of outstanding leaders
  d) Leadership - "Ethics and Integrity"
 
2. LEADERSHIP THROUGH EXAMPLE
  a) We are judged by what we do and not what we say
  b) Leadership through example
  c) The 4 "P's" for Successful Leadership
    - Passion
- Patience
- Persistence
- Professionalism
  d) Achieving Personal Excellence
 
3. LEADERSHIP - COMMUNICATION
  a) How to enhance pride in the work and the organization
  b) Three elements of motivating the workforce that will ensure a heightened level of productivity
  c) The role "emotional intelligence" plays in successful leadership
  d) Communicating Powerfully
  e) Promote interactive communication
  f) Strengthen listening skills
  g) Managing time effectively
 
4. BUILDING COMMITMENT
  a) Prepares leaders to be catalyst for improvement
  b) Encouraging and supporting change when individuals or teams experience performance or work habit problems
 
5. BE ASSERTIVE WHEN COMMUNICATING
  a) Understand the difference between assertive, aggressive and passive
  b) Demonstrate assertiveness when communicating
  c) Communicate persuasively and assertively
  d) Put a "stake on the ground"
 
6. MOTIVATING OURSELVES AND OTHERS WHOM WE LEAD
  a) Understand what motivates people and the hierarchy of human needs
  b) Building motivational working environment
  c) Increase staff morale and enthusiasm
 
7. INFLUENCING PEOPLE IN ACHIEVING RESULTS
  a) Lead meetings effectively that arouse participation
  b) Learn the principles to build willing cooperation
  c) Handling disagreement tactfully
 
8. EFFECTIVE DELEGATION AND EMPOWERMENT
  a) Understanding the principles of effective delegation and his purpose
  b) Steps in effective delegation
  c) Empowering people for effective results
 
9. NEGITIATION SKILL
  a) Understanding Negotiation Process
  b) Negotiation Techniques And Strategies
  c) Preparing For Negotiation
 
10. PROBLEM SOLVING ANALYSIS AND DECISION MAKING
  a) Systematic and simple approach to problem solving and decision making process
  b) Practice and apply a practical and proven problem solving techniques
 
11. UNDERSTANDING CONFLICT
  a) What Is Conflict
  b) Types Of Conflict
  c) Causes And Effect Of Conflict
  d) Model Of Conflict Process
  e) Beneficial And Destructive Conflict
 
12. CONFLICT MANAGEMENT STRATEGIES
  a) Win / Lose Strategy
  b) Win / Win Strategy
  c) Lose / Win Strategy
  d) Creative Strategy
 
13. METHODS OF CONFLICT MANAGEMENT
  a) Conflict Stimulation
  b) Conflict Reduction
  c) Conflict Resolution
 
14. MANAGING CONFLICT THROUGH PROBLEM - SOLVING
  a) Role Of Leadership
  b) Adopting Positive Attitude
  c) Problem Solving Sequence
 
15. Managing And Handling Conflict And Mistakes
  a) How to handle mistakes effectively
  b) Understand principles of positive control system
  c) Develop an effective approach to manage conflicts
  d) Develop an environment that drive out fear and build trust
 
16. HOW CAN YOUR BUILD YOUR INFLUENCE AND POWER
  a) Identify a Leaders Sources of power and influence
  b) Identify ways you can build your power and influence
  c) Understand the precautions on the use of your power and influence
  d) List the traps to avoid using power
 
17. ORGANISED LABOUR APPROACH
  a) Role Of Association And Union
  b) Collecting Bargaining
  c) Grievances Procedure
 
18. CROSS ETHNIC CONFLICT
  a) Cross Cultural Sensitivity
  b) Cross Cultural Relation
  c) Managing Cross Ethnic Conflict
 
19. HOW CAN YOU DEVEL0P RELATIONSHIPS
  a) Understand why it is critical to develop key relationships
  b) Identify methods to build those relationships
  c) Identify the strategic alliances you need to build
 
20. DEVELOPING ACTION PLANS
  a) Individual / Group presentation of action plans
  b) Commitment statement
 

 

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TRAINING PROGRAMS

 

 

For any inquiries about the Upcoming Training Programs, please contact us in the folllowing ways:
WhatsApp to: +6019-798 4977 or email us: bsa@bsaconsult.my

 
 

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